Looking for

Customer Support Engineer

Are you a technically driven problem solver with a passion for customer support? Do you enjoy troubleshooting complex automation systems while working closely with international customers and colleagues? We are looking for a Customer Support Engineer. In this role, you will become an important member of our international Service & Support team, providing 24/7 first- and second-line technical support for our automation solutions within the printing and intralogistics industries.

Your Mission:
As a Customer Support Engineer, you are the primary technical contact for our international customers, with a strong focus on the German market while also supporting customers in other regions when required. This is a dynamic role with approximately 70% office-based work and 30% travel. From the office, you provide first- and second-line technical support via phone, email and remote access tools, helping customers resolve operational and technical issues related to EAE automation systems. As part of the Service & Support team, you also occasionally participate in the 24/7 support rotation, ensuring customers receive assistance outside regular business hours. 
You diagnose and troubleshoot issues involving automation systems, PLC controls, software and system performance, prioritize incoming support requests and escalate complex issues to our Software and Engineering teams when necessary.
You work closely with Service Engineers, Software Engineers, Project Managers and other Customer Support Engineers to coordinate follow-up actions, share technical knowledge and ensure timely resolution of customer issues.
Approximately 30% of your time is spent travelling to customer sites for commissioning support, troubleshooting, maintenance activities, system optimization and technical assistance when issues cannot be resolved remotely. Travel is mainly within Germany, with occasional assignments in other European countries and, in some cases, worldwide. Depending on the project, trips may range in their length.
You build strong customer relationships through professional communication, identify recurring issues and contribute to continuous service improvements. In addition, you accurately document support activities, maintain technical documentation and knowledge base articles, and stay up to date with developments in industrial automation, PLC systems and printing press controls.

Your Profile

• Bachelor's degree or vocational qualification in Electrical Engineering, Mechatronics, Industrial Automation or a related technical discipline.
• Minimum of 3 years of experience in technical customer support, service engineering or automation engineering within the printing industry.
• Experience with troubleshooting industrial automation systems.
• Good understanding of PLC-controlled systems (Siemens TIA Portal or similar platforms is preferred).
• Native German speaker with a good command of English, both written and spoken.
• Willingness to travel approximately 30% for customer visits within Germany and internationally.
• Willingness to occasionally participate in a 24/7 support rotation.

What does EAE Solutions offer you?

• A competitive salary based on your knowledge and experience
• Participation in a pension scheme, travel allowance, and the option to join a bicycle plan
• 25 vacation days, plus 1 additional holiday, with the possibility to purchase extra days
• Two additional paid coffee breaks
• Participation in our shared lunch plan
• Working in an international environment with engaged colleagues
• Plenty of room for personal growth, initiative, and innovation
  And of course, enjoyable Friday drinks and social gatherings in our shared living room.

Who are we?

We, QIPC-EAE, are a key player in the graphic and intralogistics (material handling) market. We operate globally as a supplier of high-quality and innovative optical measurement and control systems, complex automation solutions, and warehouse integrations at all levels. Our headquarters is located in Oosterhout, the Netherlands, and part of our team is based in Ahrensburg, Germany. Through our international offices and a network of agents, we ensure worldwide sales coverage.

An informal working atmosphere, short lines of communication, an open-door policy, and a strong focus on development and innovation are the core values we stand for. We are located in beautiful Brabant, known for its characteristic warmth and hospitality. Will you join us on Fridays for a drink or take part in our table football competitions? Your 150 colleagues around the world are looking forward to meeting you!

We believe in entrepreneurial and confident employees who know their strengths and enjoy what they do. Because doing what you're good at brings energy and joy. People often speak of a family feeling within our company, and we are proud of that. We would love to give you a warm welcome. 

Acquisition based on this vacancy is not appreciated.

Enthusiastic? For more information or to apply, please get in touch with us. We aim to provide a suitable response within five working days.
QIPC-EAE BV, Everdenberg 26, 4902 TT  Oosterhout, 
Attn. Romy Nelissen | E-mail: jobs@qipc-eae.com | Phone: +31 162 – 408222
www.qipc-eae.com - jobs.qipc-eae.com